DUO may deviate from the law in exceptional situations. This is allowed only if:
- application of the law causes you serious and unreasonable difficulties, and
- these difficulties are not the intention of the law.
We call this power available to DUO the ‘hardship clause’.
What the hardship clause is not intended for
You cannot rely on the hardship clause in the following situations:
- DUO is late in taking a decision.
- You are dissatisfied with the service provided by DUO.
Invoking the hardship clause
Are you being unfairly disadvantaged by a law enforced by DUO? Then you can ask us to apply the hardship clause. In that case, you will be asking DUO to deviate from the provisions of the law. Write a letter describing your situation as clearly as possible. And why you feel the law is unfair in your case. Send your request to:
PO Box 30155
9700 LG Groningen
What happens next
You will receive a response from DUO within 8 weeks.