Naar Home

Processing times

Did you send DUO a form or a supporting document? On this page you can read more about the average processing times.

Mijn DUO: always faster

A long wait is not always necessary. In Mijn DUO you can arrange a lot of things yourself. Even from abroad, using a DigiD or European digital identity. 

Once your application or document has been processed, you will find a notice in Mijn DUO. Often, you can see the results of your actions right away.

Processing times

Check the average processing times in the tables. We update them weekly. They also contain tips on what to do.

Students and parents

What did you send? Processing time Tips
Proof of parents’ income 8 weeks
Request to change the reference year 8 weeks
Application to pay your course fees in instalments 3 weeks
  • Apply in Mijn DUO: it is faster and you will get a notice right away.
  • Borrow interest-free if you are not yet receiving your maximum student finance.
Request for refund of your course fees, or cancellation of the payment plan 2 weeks
 
Application to pay your student travel product fine in instalments 2 weeks
  • Apply in Mijn DUO: it is faster and you will get a notice right away. This is only possible if you have not yet received a final demand.
  • Do you receive a notice that your debt is being transferred to the CJIB? Or do you receive a final demand? Please contact us.
Application for a grant for students at secondary education 6 weeks
 
Application for a single parent allowance or change to a single parent allowance 2 weeks
Request to leave your parents’ income out of consideration 12 weeks
Request for a special arrangement regarding the performance grant, due to exceptional circumstances 5 weeks
Form 'Wijzigingen student' 7 weeks
Application tuition fees loan EU-studenten 4 weeks
 
Application for student finance or prolongation of student finance for EU students 6 weeks
  • Check the Eligibility page to see if you meet the conditions, and what supporting documents to send. 

Extra information

  • Proof of parents’ income and request to change the reference year: hasn’t your supplementary grant been calculated yet? If you are eligible for more money than you received, you will receive the extra amount later.
  • Application to pay your student travel product fine in instalments: cancel your student travel product if you have not done so already.
  • Formulier ‘Wijzigingen student’: EU-students can log in to Mijn DUO using a European digital identity in order to arrange things.
  • Have you been waiting longer than the processing time in the table? And are you experiencing financial problems as a result? Please contact us to check your options.

Repaying a student loan

What did you send? Processing time Tips
Proof of income or request for reduction of monthly instalments 7 weeks
  • Make an estimate of what your monthly instalments will be. You can transfer this amount to DUO. 
  • Is the amount of the estimate nil? And have monthly instalments already been debited from your account? Then you can have these payments refunded by your bank.
Request to change the reference year 7 weeks
  • Make an estimate of what your monthly instalments will be. You can transfer this amount to DUO. 
  • Is the amount of the estimate nil? And have monthly instalments already been debited from your account? Then you can have these payments refunded by your bank.
Form ‘Wijziging terugbetalen studieschuld’ 3 weeks
Request for remission of supplementary grant  2 weeks

Extra information

  • Did we debit too much?
    • As soon as your request or proof of income has been processed, we will recalculate your monthly instalments. The date we received your proof of income affects the effective date of the new amount.
    • Any overpaid amounts will be refunded. Monthly instalments are never increased retroactively.
  • Have you been waiting longer than the processing time in the table? And are you experiencing financial problems as a result? Please contact us to check your options.