oovee-chipkaart lost, defective or expired
Because of the coronavirus, DUO takes a number of measures. Read more
Have you lost your oovee-chipkaart? Contact the oovee-chipkaart Customer Service Department as soon as possible. Your old card will be blocked within 24 hours and a replacement card will be issued as soon as possible.
Is your oovee-chipkaart defective? First check whether you have negative credit on your card. If so, you will be unable to check in and your card will seem to be defective.
If this situation does not apply to your card, go to a public transport company service desk with your card. Or contact the oovee-chipkaart Customer Service Department.
A personal oovee-chipkaart is valid for 5 years. Will your card expire within 6 weeks? Then you can buy a new one via oovee-chipkaart.nl. Your student travel product will automatically be placed on your new oovee-chipkaart.
Temporary student travel product
If you want to continue to travel with your student travel product while waiting for your replacement card, you can apply for a temporary student travel product.
Cancelling student travel product
Do you have to cancel your student travel product, but is your oovee-chipkaart lost, defective or expired? Then see Cancelling your student travel product for more information.