Naar Public transport

Student travel product

-chipkaart lost, defective or expired

Measures coronavirus

Because of the coronavirus, DUO takes a number of measures. Read more

Lost

Have you lost your -chipkaart? Contact the -chipkaart Customer Service Department Link opent externe pagina as soon as possible. Your old card will be blocked within 24 hours and a replacement card will be issued as soon as possible.

Defective

Is your -chipkaart defective? First check whether you have negative credit on your card. If so, you will be unable to check in and your card will seem to be defective.
If this situation does not apply to your card, go to a public transport company service desk with your card. Or contact the -chipkaart Customer Service Department Link opent externe pagina.

Expired

A personal -chipkaart is valid for 5 years. Will your card expire within 6 weeks? Then you can buy a new one via -chipkaart.nl Link opent externe pagina. Your student travel product will automatically be placed on your new -chipkaart.

Temporary student travel product

If you want to continue to travel with your student travel product while waiting for your replacement card, you can apply for a temporary student travel product Link opent externe pagina.

Cancelling student travel product

Do you have to cancel your student travel product, but is your -chipkaart lost, defective or expired? Then see Cancelling your student travel product for more information.

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We willen onze website graag verbeteren. Helpt u ons verder? Het duurt ongeveer 1 minuut.

Ja, ik doe mee

We willen onze website graag verbeteren. Helpt u ons verder? Het duurt ongeveer 1 minuut.

Ja, ik doe mee