4. OV-chipkaart lost, defective or expired
Have you lost your OV-chipkaart? Contact the OV-chipkaart Customer Service Department as soon as possible. Your old card will be blocked within 24 hours and a replacement card will be issued as soon as possible.
Is your OV-chipkaart defective? First check whether you have negative credit on your card. If so, you will be unable to check in and your card will seem to be defective.
If this situation does not apply to your card, go to a public transport company service desk with your card. Or contact the OV-chipkaart Customer Service Department.
A personal OV-chipkaart is valid for 5 years. Will your card expire within 6 weeks? Then you can buy a new one via ov-chipkaart.nl. Your student travel product will automatically be placed on your new OV-chipkaart.
Temporary student travel product
If you want to continue to travel with your student travel product while waiting for your replacement card, you can apply for a temporary student travel product.
Cancelling student travel product
Is your OV-chipkaart lost, defective or expired, but are you no longer entitled to a student travel product? Then you have to apply online for a cancellation ('Aanvraag stopzetten studentenreisproduct').