Have you fallen behind in repaying your student debt or tuition fees? Or were you fined for unauthorized use of your student travel product? In many cases you can arrange a repayment plan with us. This avoids additional costs, such as bailiff's fees.
If you fall into arrears, DUO sends you a series of notifications informing you of the situation. You can find these in Mijn DUO, under ‘Mijn berichten’.
Make sure DUO has your correct email address. If you have opted to receive messages digitally but are not receiving email notifications from us, check in Mijn DUO if we still have your correct email address.
If you move abroad, or move house while living abroad, always let us know your foreign address.
Do you need repay a debt to DUO? As long as your overdue payment has not yet been transferred to the CJIB, a bailiff, or an international collection agency, there are a number of options for a repayment plan.
If you have been fined for unauthorized use of a student travel product and cannot settle the full amount in 1 payment, you can apply to arrange for a repayment plan. Contact us if this is no longer possible.
If you want to pay your course fees For MBO or VAVO in instalments, you can also apply for a repayment plan. Contact us if this is no longer possible or if your repayment plan has been cancelled.
- Your payment arrears are less than €1,200
- You are not in arrears for course fees or a travel product fine
- The collection has not yet been transferred to the CJIB.
Debt assistance and relief
If you have a lot of debts, you can seek help from a debt counselling agency. Go to Debt assistance and relief for more information.