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Logging in to Mijn DUO

Mijn DUO not fully available

On Thursday 21 November between 5.30 and 7.30 pm you cannot use the tiles 'Studiefinanciering' and 'Schulden' in Mijn DUO.

Log in to Mijn DUOwith DigiD

On the DigiD login screen, you can choose your login method. The DigiD app is the easiest way to log in securely. If you do not have this app, you can log in with a verification via SMS.

How does logging in work?

In order to log in you will need a DigiD.

The DigiD app is the easiest way to log in. You no longer have to remember a password. All you need is a PIN code of your choice.

If you do not have a smartphone, you can log in with SMS verification. You log in with your DigiD password and a verification code you receive via SMS.

DigiD on Aruba en Curaçao

Do you live on Aruba or Curaçao and do you have a ‘burgerservicenummer’ (BSN)? Then you can also apply for a DigiD. You will have to meet a few criteria. For more information, visit digid.nl.

Logging in outside the Netherlands

With DigiD you can also log in outside the Netherlands. Sometimes you need to arrange a few things before you leave.

DigiD app

Outside the Netherlands, the DigiD app is the easiest way to log in.

  • Are you using the DigiD app already? Then you do not need to do anything.
  • Do you not have the DigiD app yet? Then we advise you to install and activate the app. Do this preferably before you leave the Netherlands.

SMS verification

Do you prefer logging in with SMS verification? That's possible as well.

  • Are you keeping the same mobile telephone number? Then you do not need to do anything.
  • Are you changing your mobile telephone number? Then change your phone number in My DigiD. Do this before you cancel your old number.
  • Do you not have SMS verification? Then apply to DigiD for the SMS service. Make sure you do so before you leave the Netherlands.

Form

Is it not possible for you to log in to Mijn DUO? Then use a form to make an application or notify us of a change. The processing time of a form is longer than a digital application.

Messages by post

Are you currently receiving your notifications from DUO digitally, but are you no longer able to log in to Mijn DUO? Then send us an email if you would like to receive your messages by post again. Please state your BSN (‘burgerservicenummer’), full name and date of birth.

Login problems

Are you having trouble logging in? Try the solutions below.

You forgot your DigiD password of username

Did you forget your DigiD username or password? DigiD will help you.

Direct link

Try this direct link to open Mijn DUO:

https://mijn.duo.nl/particulier/portaal/dashboard

Clear cookies or try a different browser

Clear your cookies or try a different browser.

Private mode

Are you using Safari on an iPhone or iPad? Make sure you turn off private browsing.

With other browsers DUO usually works best if you enable private browsing. You can do this with the following hotkeys:

  • Chrome: Ctrl+ Shift + N
  • Opera: Ctrl+ Shift + N
  • Edge: Ctrl + Shift + P

Update your operating system.

To log in with your DigiD, your device needs to run on at least one of the following operating systems:

For your PC:

  • Windows 7 / 8.1
  • Windows 10
  • OSX 10.9.4 or higher
For your mobile device:
  • iOS 7 or higher
  • Android 6 or higher

“Not secure” notification

Is your browser showing a notification that your certificate has expired? Then the certificates ‘domein’ and ‘intermediair G3’ have not been updated automatically on your device. Go to pkioverheid.nl to download and install the following certificates:

  • Staat der Nederlanden Organisatie Services CA - G3
  • KPN BV PKIOverheid Organisatie Server CA - G3
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We willen onze website graag beter maken. Help je ons verder? Het duurt ongeveer een minuut.

Ja, ik doe mee